The most common reasons a participant can’t find their educator are:
1) The educator hasn’t created their account yet; and/or
2) If the teen and educator are each registered to different schools or OEPs.
First, confirm with your educator that they’ve created their account.
Then, compare the school each of you registered with when you created your accounts. This is listed under “Schools/Programs” in the navigation bar on the left side of the screen.
If you are both listed at the same school or program, but you still don’t see them as an option on your work entry page under “Your Educator”, there may be a duplicate of your school in our system.
If this is the case, send us a message via Contact Us. Select “School and Educator” and then “I still have questions.” In the form, include your name and email, your educator’s name and email, and your shared school.